The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. They will not help you at all, I had no account number as I had no account. Fleet cards go by a few different names. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. The Verifone machine is universal, and can be used with many different processors. Youll need to contact your credit card processor. I became a Wex customer in November 2021. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. LOL. Since thats the lowest rate of the purchasing card categories, thats the goal. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Thats not good enough and want explanation of benefits. I am the bookkeeper for a company vexed be WEX. Learn more about our monetization policies here. Accepting Fleet Cards - How to Accept Wex, Voyager, and More If this is not done correctly, your record of purchase can not be found and you won't earn cash back. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. How does it work? Wex Inc. Credit Card Processing 2023: Reviews & Complaints Deny most claims with no reasons. Sent payment again by certified mail, they received it, but Charged $85 late fee twice apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond WEX Fuel Card | Office of Administration - Missouri We're happy to help. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. For example, a gallon-per-transaction limit for a type of fuel. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. He has also researched and published reviews about nearly every payment services provider and processor. What if additional documentation is required? Then they lied again about how I would get an email from their fraud dept resolving this. * Required Field First Name * Last Name * Business Name * State / Province * Store Branded Cards Fleet card offering without a traditional card network. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. GSA Fleet Card | GSA Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. The benefits are straightforward. Right during our most busy time of the year. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). These processors offer Quickbooks integration and have low rates. Murphy USA participates in several programs that offer you discounts on fuel. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? WEX took nearly $4,000.00 from my business account. I send that in and thats not good enough. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. In the Issue To field, enter the payeefor example, the driver or merchant. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Why would you need to show a receipt from your dr that does not even make sense? Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Fleet Cards What is a fleet card? As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 In business, time is money. Choose Cash Advance from the drop-down menu. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. This even applies to co-branded cards. We were told that the invoice was correct. Get the truth here. How does it work? It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. How fleet fuel cards work. Focusing on diversity also means focusing on inclusion. However, not all fleet card types are alike. Partner with WEX | About | WEX Inc. Ive contacted customer service multiple times and spent long times on chat and hold both times. A confirmation displays. They didnt migrate that amount over to the new. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Any card assigned to this policy will be impacted by the change. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. Thats where Level 3 enhanced data comes in. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. How does this make any sense whatsoever?? You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. In the Policy Number menu, choose the policy that will receive the limit. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. Scammers!!! Merchant Cash Advance I made a payment on my due date of June 28, then paid off my full statement balance on July 6. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. finance charge has been 150% APR. Very incompetent company. Most often, people choose Report Only, so the drivers name only appears on reports. Their final email to me was, yes it sucks but sorry. WEX is complete rip-off. This review will focus on Wexs payment acceptance products for merchants. Required fields are marked *. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Click here to earn a reward. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. Select the date you want the payment to be made. 1 Hancock Street Just give me my money! Get to know COBRA regulations and how they impact you | WEX Inc. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. As part of a very successful multinational company with annual profit in the extremes of 88+M, How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). This wide-angle prime lens may be compact but it packs powerful features. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. No way to set up an auto pay. We had NEVER HEARD OF THEM. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! Data collection offers businesses comprehensive analytics and usage statistics. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. There are per card, per month fees, as well a paper billing fees (applied as a default). This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. We are former TCheck Customer, used it mostly for paying lumper fees. It is also a great way to encourage businesses to start spending again as many consider curtail spending. WEX adds Visa to virtual payments offering. Discover Accepting Locations for WEX Fleet Cards | WEX Inc. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. They are a credit card company never has an HSA ever asked me for receipts before ever. Choose the desired product in the Add Limit window, and click Next. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. WEX fleet cards are used by more than 11 million vehicles worldwide. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. I have never gotten a paper receipt ever in the last 10 years. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) In the Add Prompt screen, select the type of prompt you want, then click Next. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. RIDICULOUS!! Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Get the latest Health Trends & Insights news in your inbox. Referral Partnership FAQ SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. Getting paid to re-write this page? Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. We are FSA account holders that are managed through WEX health. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Click the desired card # to view its details. Attempts to reach a representative for clarity were again unsuccessful. Some processors have no monthly, no annual fees, no contract, and cheap rates. In the Policy Number menu, choose the policy that will receive the prompts. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. Worst gas card ever. However, Visa and Mastercard offer their own fleet. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. Track fuel expenses automatically. In the Amount field, enter the amount you want to add to the card. My monthly statements went from $155 to $914! With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. That means finding a processor who is familiar with B2B transactions. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. WEX is completely incompetent or corrupt. How to Use a Wex Fuel Card: A step-by-step guide Your email address will not be published. Which I upload. I use my premium refunds to pay for the next months premium. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. Watch this corrupt company and dont use them for your poor employees. Vehicle Fueling Information - Wright Express - Kansas As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Charged to my bank account, we do not own a card. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. WEX appreciates the BBB bringing this to our attention. Set the Validation type, which determines how the prompt must be entered by the card user. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? We also accept certain types of digital payment methods. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen reply and I will get the message. They were completely unreasonable to deal with. Talked to their rep. he would settle account for $100, which we paid I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Please please please read reviews and stay away of this company. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. Bonsai Point of Sale Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill How can I go about it? Click Limits in the top menu, then Update Limits. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. This information is captured at the time of the sale. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? Enter the limit in the Amount field. But any dental work or Vision appointments are denied. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. EFS/WEx decided to debit our account and send us a check. WexLocationCode.setTransientValue("wex02"); Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. If you need more information, you can input your business info here and contact us for assistance. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Where does it work? However, you can get an idea of the costs, depending on which type of fleet card youre taking. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? SEE WHO SPENDS WHAT, WHERE AND WHEN. Youll need to contact your credit card processing company. You will be notified when new oil merchants begin accepting the WEX card. Wex wouldnt help at all, just lied and wasted our time. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. INACTIVE makes the card unavailable to use. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Wex Fleet Card | University of Missouri System Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. Check out the links below to access frequently asked questions and video tutorials to make your job easier! I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. On the Policy Management screen, you can edit existing policies or create new policies. Fleet cards require using equipment that can support enhanced data. More information on those can be found here. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Free Esso Card for Blue Light Card Members Note: We have adjusted this companys BBB rating according to our own standards. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). When you take fleet cards, the funding time depends on the type of card and the processor.
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