Refund, repair or return. If you've changed your mind about the item, check with the seller to see if they'll accept your return. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? If you get the item back as a buyer you have the option to relist and recoup your outlay. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj Or just take back the item. The law spells out how to challenge billing errors. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Tip 06:46 AM. Then find one of the facebook groups for sharing scammy ebay users and share his username. Unfortunately for you, the item is a replica of the one you sent. Could you explain a bit what steps you take when shipping? The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. As you sent it recorded delivery I am assuming it had some value to it. I don't know what it actually takes for them to get banned. Does it look like your packaging, apart from the labels and the stickers? Buyer contacts me today. I cant believe you won this. The buyer confused me with another seller. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. You must be new here, in this sub anything and everything is a scam ;). I'm not sure if Canada Post would put those on there?? Some are targeted at buyers, others at sellers. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Glad you at least eventually prevailed. Buyer says item not received, Royal Mail says delivered - EBay Do I have to go ahead and refund no matter the circumstance? You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . 4) Request return shipping label credit as buyer made false claim. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? There is so much scamming going on Ebay, Sellers dont have a chance. on It expressly says this in the PayPal Seller Protection terms. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. eBay somehow refunded the buyer automatically when the return was delivered. 26-05-2020 They readily cooperate with law enforcement. The buyer received the wrong item. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Someone did this to me a few months ago. The buyer then tried to repeat that same scam several times. So, I cancel the order and sent in a statement. I dont understand why he thought that she wouldnt notice? In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well For more information, please see our I was hoping it was a post offcie mix up. I guess it depends on whether the item they are sending back is worth paying the shipping on. You can chat with other sellers about anything to do with running a business on eBay. What should I do? Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I never sold a necklace on ebay period, and never saw that one in my life. How to handle a return request as a seller | eBay You can report an issue with a seller to eBay directly here. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Help a buyer with an item they didn't receive | eBay If they did, I don't know how they'd be able to verify. How do they sell my exclusive manufactured trademarked product for lees than I do?? I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. I have no idea how to get on the phone with a live human being? A buyer happily purchases your item. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. You end up owning expensive packaging, without the desired product. But they said flat out "we don't mix up packages" and reiterated. Is it possible they received it from another seller? So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. From the "Reason for replacement" drop-down menu, select "wrong item was . 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Am I protected against negative feedback in this scenario? Can Usps Tracking Be WrongPost Office have such a horrible . Cookie Notice The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. You purchased a specific quantity of an item, but received the wrong amount. 26-05-2020 Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. I told Ron that this was, "pardon my French, absolute bullshit." I asked my boyfriend to print off the labels and post them while he was at work. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. I responded to the return but Im really freaking out. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. A buyer will offer to purchase your item and send a larger payment than required. Its usually not a good idea to trade with accounts that have bad feedback. I will try to ask the questions? Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse They aren't. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. 1.6K 17K views 1 year ago Every so often mistakes will happen. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. I sell on Ebay myself. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. Cheaper seller scam: A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. It should not have. 04:02 PM. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. ive had power sellers defraud me for a 50 cent lowes coupon. Ebay claimed that the item was in "different condition". At first, it might seem foolish to pass up a generous offer, but often its a trap. 1. Offer to send the copied forms to an ebay chat rep. Press question mark to learn the rest of the keyboard shortcuts. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Did you include the reference number on the label? Record any serial numbers or unique codes. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. 2023 Comparitech Limited. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Buyer had wrong address, item was sent back, what now? - EBay Heres how. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. E bay in many cases are making more profit than the sellers. Do not do that. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? In this scam, the buyer then accuses you of sending a damaged item. . Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) So supervisor said I will close the case in your favor. For example, they may ask for cash, bank transfer, check, money order or even gift cards. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. Loophole on eBay! But I would think it is more likely a customs thing. What to do when wrong item received, seller requesting to send to other buyer. Once I listed a new in box item as white when it was really blue. 04:18 PM MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? - edited I have had my hosting company check everything their end and they say all is correct and working ok. The other thing that is suspect is their account was created the day they ordered the item. Then maybe they won't send it back and you won't have to refund. There's no possible way I sent the wrong item so he's trying to scam me. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . I once again immediately had them call me to dispute this. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Yeah you filing that stuff 100% does nothing. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . I've taken back an item I never sold lol. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Ebay says I have to "take action" by Sept. 11th. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Its ok but I like the darker one you had in your listing. 01:24 PM. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Good for you. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. The thing to remember is that these slip up were t. This is a type of blackmail. Am I supposed to follow up with Royal Mail or it is now his responsibility? Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". I will report this to the post master. I did buy the shipping label through ebay. Once payment is confirmed you ship it promptly. 05:49 AM. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. 09-10-2020 on The item ordered was a coil of hook & loop tape. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. package or mail missing? Tune into our last eBay for Business podcast episode of 2022! wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Usually it will say the name on the package signs for it even if the signature is someone else. So eBay accepted the return. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Do not refund half. Thanks for the policy violation on your part eBay. If not, fuck them and continue onto arbitration per their terms and conditions. The scammer will ask for the victims gift card number to use as payment. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Do you have the number? E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Finish enrollment at any CLEAR airport location next time you fly. Should I contact the postal service? Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. So Im hoping he doesnt return anything. Buyers abusing "not as described" to force refund - PayPal Community The item I sent out was also tagged, this one is not. There is undisclosed damage to the item. You send the item promptly but days later you find that the check bounces, leaving you with nothing. They look the same to me.. on In this case, the purchase may be completed without flaw. How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer The status says the item was "Delivered to agent," so the item shows as delivered. USPS is the most trusted delivery service in the USA. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Buyer claims wrong item and gets a refund despite - Welcome to the This is the message:Just wanted to say that the item I received was not this one. Solving problems with a PayPal purchase - PayPal And third, we started to build PayPal's business off eBay. Thank you sooo much for putting your story on here. Returns, missing items, and refunds for buyers | eBay I sold 4 of the same items. Phone eBay and they said I should have tried harder. The item could have gotten mixed up during a customs check? There is no way to dispute a transaction once its finalized in this way. Copy and save both forms before submitting them. Honest mistakes happen. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. This sounds exactly like the issue Im having! He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Message 1of 30 I did all of this. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. The buyer has since responded and accepted that it was delivered somewherebut not to him. Check out this video to understand how dimensional weight is measured when shipping. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. What's the tracking number? Strictly No RETURN NO EXCHANGE policy. CHAPTER XIII. There's usually another new label then. These are both things ebay phone reps suggest. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. The buyer pays quickly, and you send the item without concern. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. Only first-class mail can be certified. Copyright 1995-2023 eBay Inc. All Rights Reserved. So unfair. Thanks for the reply. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I stopped shipping to Canada because of customs problems. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Report the buyer. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. 09-10-2020 I did became a pain with calling everyday and today calling 5 times. Press J to jump to the feed. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. It was already on the way. 26-05-2020 Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. The item is missing parts or features, and this was not disclosed. I mailed a limited edition eye shadow palate to Ontario Canada for $90. We had a top where it was returned with snot. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? All sales are final after the buyer rates the seller or 3 days after delivery. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Powered by Discourse, best viewed with JavaScript enabled. 2) Buyer most likely will open SNAD return request. How were you able to call eBay? this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Cases Policy - Our House Rules | Etsy What's the return address? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . All such complaints from sellers are simply ignored, as profit takes precedence over reason. You can ask the customer to return the item, but he has no legal obligation to do so. Common eBay Scams: How to Spot and Avoid them - Comparitech She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. 01:30 PM. The most common dispute for a scammer is the "not as described" dispute.
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