Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. We liaise closely with event organisers on matters related to ticket scalping. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. If you have an issue with tickets purchased through an unofficial agency please return to the point . The Ticketek app was also reportedly glitching, stopping people from . Yes, if you don't log in you will see a selection of national events. What happens if I forget my phone or my battery dies at the venue? In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. Held seats are sold on a first-in basis. There are no guarantees. Please see our tutorials on how to reserve seats in the AFL Reserve here. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. I am traveling the country and have a New Zealand address but my billing address is overseas. No, we cannot refund the additional charge for the Refundable tickets. Will the event be reserved seating or general admission. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Why can my friends (invitees) only purchase the held tickets one at a time? When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. You can purchase and reserve tickets in any combination up to the ticket limit for the event. Some events may have a Family ticket which includes 1 Adult and 1 Junior. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. Am I able to 'top up' my Ticketek Voucher with more credit? If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. There was a problem with the email server that the message was sent to. If your location is not recognised, National content will be displayed. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. % As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. You are required to present your credit/debit card and photo I.D. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Can I purchase tickets through the mobile site? There are over 20 circumstances you may request a refund. Can I forward my Mobile Ticket to a friend? My tickets have not arrived after a reasonable amount of time, what do I do? This can be accessed using the 'Share and Save' button on the mobile ticket. Can I request a refund if I change my mind about attending the event? xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Can I delete the details of my saved credit or debit card? Your AFL online account allows you to access all information regarding your 2023 AFL Membership. How do I purchase a Ticketek Gift Voucher? Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Where can I find my AFL Membership number? We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Postponed and Cancelled Events. Can I sell tickets using online auction sites like eBay? Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Will the Mobile Ticket scanners at venues work through phone covers? You may also wish to consider taking out a relevant insurance policy to . We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. How do I save my credit or debit card details? Who can book a family and concession ticket? - Ticketek Australia How do I find out the expiry date of my Ticketek Gift Voucher? Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. How long are Ticketek Gift Vouchers valid for? Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Ticketing | FAQs | ICC Sydney When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Accept the Ts&Cs and "Submit" 9. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. If there is no connectivity at the venue, can Passbook tickets still be accessed? The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Ed Sheeran fans left furious as ticket chaos leaves thousands stranded Ticketek acts as agent for the Seller in the sale of all tickets. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Ticketek will only mail tickets to the residential address of the credit/debit card holder. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. 4 0 obj ) Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Version 5.22 B82 R0 If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. details of the event including: name, date, time and venue. How do I make a wheelchair or Accessible Seating booking? There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. My Ticketek; Gift Vouchers; For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Ticketek Australia There are many ways you can redeem your Ticketek Gift Voucher. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. P!NK Summer Carnival tickets | Tours and Events | Ticketek Australia stream Promoters sometimes request that a number of tickets be held for promotional purposes. Member Ticket Redemption Information | Adelaide Football Club An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Do I need to be logged in to see 'My Events' and if so how do I know? Do I have to save my credit or debit card details? The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. When purchasing tickets for a particular event you may be limited to a specified number of tickets. The term including when used in these Terms and Conditions is not a term of limitation. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. What will happen if the barcode is sent to a non-smartphone? If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. I had the opportunity to study abroad in Australia during the summer of my Junior year. You must allow adequate time for collection or delivery of tickets. Can I sell Child/Junior or Concession tickets on Ticketek Marketplace Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season You may be required to submit to a search of your person and/or possessions before entering the event. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Tickets will not be issued to persons other than the credit/debit card holder. Please comply with any stated ticket limit for this event. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. No, for the first release, the app will only be an iPhone app. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. You will get an error message if you enter the Voucher ID incorrectly. Note that Mobile Ticket delivery may not be available for every event. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. No, you can continue to use your mobile ticket. How does Ticketek remember my preferences when I return? They will be assigned the seats nearest the original purchaser. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn On some occasions seats are released closer to the event. Tour dates Ticketek is selling for the following venues only. SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Can I still access the full site on my phone if I need to? Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Select Tickets | Tickets for Sport, Concerts, Theatre, Arts, Family If I received an invite, does Ticketek store my contact details? The Payment Form will display detailed information on your ticket purchase. By clicking this link, a web page will be displayed containing your ticket. Gift Vouchers can also come in pdf format, which can be printed. Invitee B starts purchasing two seats from hold. How will I know when my content is personalised? If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Will mobile tickets be removed from the Ticket Wallet after an event? If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. The mobile number provided will be sent your mobile ticket/s 8. Ensure your contact and personal details are correct. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Invitee A starts purchasing two seats from hold. An Ed Sheeran fan shared a screenshot of their Ticketek message. Log into your My Ticketek account and make sure all the details are correct. Seating/Section FAQs - Ticketek Australia This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). What qualifies as a concession ticket? For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. The original expiry date still applies to any balance remaining on your voucher. If magnified, the display may be blurry. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. FAQs 2023 | AFL Membership The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Invitee B purchases the two seats they were assigned at step (b). "The @Ticketek _AU app has crashed - right before Ed Sheeran. If you do not receive your club of support pack please contact the club directly. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. All rights reserved. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. This is so we can show you upcoming events in your vicinity. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Upload your ticket. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. The transaction limit is 10 at both Marvel Stadium and the MCG. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. If an event is cancelled or postponed you will need to contact Ticketek for a refund. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Tickets will be available to purchase, once onsale, through Ticketek. Can I use more than one Ticketek Gift Voucher in the same transaction? During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . You can find information on how to access your Mobile Membership through the AFL Live App here. 1 0 obj Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 2 0 obj These tickets are released when not required by the promoter and generally given to us to sell to the public. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Ticketek's Group Bookingscan help you plan your next excursion. Refer to specific details at each venue regarding accessing the stadium/park. What are the reasons I can request a refund if I have purchased Refundable tickets? Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Proof of purchase may be required for any refund or exchange. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. If you have purchased concession tickets, you are also required to present a valid concession card. I've sent an email invitation but some or all of my friends did not receive them. Your barcode to access tickets is generated upon your renewal. To purchase more than one set of tickets to multiple events, click on the. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. To do this, please check the 'keep me signed in' box when you log in. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Will AFL Membership dining have a priority system in place to access tickets? On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. What is my online AFL Membership account? Ticketek Marketplace - Buy and Sell Tickets Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot We recommend that you confirm with your venue whether they have an existing ticketing agreement. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. 3- 12 - Junior Ticket. General Terms and Conditions Don't worry though, until you finalise your purchase the value will remain on your voucher. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. Be sure to select the discounted 'member' ticket. Why does Ticketek want to access my Facebook details? We do not send tickets to PO Boxes or business addresses. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services.