Reports of this nature require us to put a temporary hold on your account while we collect additional information. On its community guidelines page, Uber writes that "Not following any of our guidelines may result in the loss of access to your Uber accounts. That you can wake up one day and try to turn on the app to go to work, and youre just blocked. While some of Uber's guidelines for deactivation are open to interpretation, a good rule of thumb for riders and drivers alike is to always be kind, respectful, and safe when using the app, and to keep personal information up-to-date. % of people told us that this article helped them. Please ensure that the screenshot you send - 1. This includes vehicle damage from a crash, and not maintaining a vehicle according to industry safety and maintenance standards. Hopefully they will restore your account soon. If you'd like us to investigate duplicate charges, please confirm the amount and dates of the charges. If their rating is approaching the minimum limit, we will let them know and may share information that may help them improve their rating from users, customers, and merchants. Canadian laws prohibit discriminating against riders with service animals, including by denying them service. Continue with Apple. We know that drivers rely on Uber to earn, so the decision to deactivate a drivers account is one that we do not take lightly, the spokesperson said. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Accepting delivery requests long before being ready to leave to travel to the merchant may appear like fraud if it is an ongoing pattern. Because it was Saturday night and they were just 10 minutes away and there was a big line at drivethru. Even if the person who orders a ride is over 18, minors are not allowed to ride unaccompanied. Uber immediately voids the hold, though it may take a few business days to reflect in your account (depending on your bank's policies). A second charge on your bank statement may be a tip. We may put a temporary hold on your debit/credit card account before you start a ride to verify your payment information is still valid and/or to verify your debit/credit card has the necessary funds to cover the fees incurred for that ride. Create an account to follow your favorite communities and start taking part in conversations. Accusers all across America have been granted a disproportionate amount of power, despite this being a nation established on the idea of innocence until proven guilty. However, if you find you are no longer using Uber, or you would prefer to . Your account will remain on hold while we complete our investigation. Scroll down to the Riding with Uber. The accepted payment options in your location are described in this paragraph. If this happens, we recommend confirming that you haven't taken separate trips that happened to have the same fare. Apple Pay: You must have at least an iPhone 6 to use Apple Pay in apps like Uber. Press question mark to learn the rest of the keyboard shortcuts. Lyft takes safety reports from riders and drivers seriously and reviews and investigates them to determine the appropriate course of action. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/01\/Use-Uber-Without-a-Credit-Card-Step-1-Version-2.jpg\/v4-460px-Use-Uber-Without-a-Credit-Card-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/0\/01\/Use-Uber-Without-a-Credit-Card-Step-1-Version-2.jpg\/aid7848444-v4-728px-Use-Uber-Without-a-Credit-Card-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"