We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Request and Get a StubHub Refund Right Now. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. StubHub customer service phone numbers and support Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! This number worked fantastically, and I got all I needed accomplished! StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. After the switch, you will enter the email address you use to access the community in order to reset your password. Let us teach you the major money lessons you NEED to know. They're upset StubHub is refusing to . Dorado, PR 00646, Metro Office Park StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. Click here to explore your options! "If you have tickets to a show that is postponed, you will be able to select your refund . What do you mean Dming the moderators? Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. How to Get a Refund from StubHub - Christian Small Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. It is free to list tickets for sale, and to search for tickets to buy on StubHub. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. There's a class action lawsuit against StubHub from other customers who want a refund too. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Enter your gift card number in the Add a Fancode & gift code section. Once you receive that email you can log into your account and navigate to the StubHub wallet. StubHub issuing refunds for events canceled due to COVID - The Enquirer Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. All rights reserved. Guaynabo, PR 00968. The company prides itself on being a Fan-to-Fan service. Find help with your questions from other fans through our own peer-to-peer community! Listings for companies similar to StubHub: Customer service is awful. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow I been buying and selling for 12 years with them. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Ticketmaster for Ever. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. International orders are handled a bit differently than those within the US, @Lighty7. Can you get a refund on StubHub tickets? - ETHTrust Indiana: "approximately 6,800 consumers" affected. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. StubHub refunds: How to get cash instead of credit for events - KHOU How do I complain to StubHub? StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? The company does have something they term FanProtect Guarantee in its User Agreement. Colorado: 8,688 customers due $3,120,442 in refunds. They have a VOID watermark. Use of this website signifies your agreement to our. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Solved: Refund Request - StubHub Community does that mean nothing now because the compant wants to keep their pockets full of now stolen money? We'll email you when an event is canceled. Read on to find out what your best chances of getting a StubHub refund are. I was only given the option of the credit and the event was in CA. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! What Happens If I DonT Pay National Insurance Contributions? Please take the tickets directly to the box office for a refund. "The return of live events, the input of customers, partners, and regulators, and the . The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. You already know that. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Customer service all the way to your seat, 2000-2022 StubHub. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. DoNotPay doesnt care about that. Phone Call 1-866-788-2482. The old bait and switch! But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Contact us United States and Canada. After this experience, I'll take my business elsewhere. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Harris Teeter. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Sorry we couldn't be helpful. Registered users: Log in to your StubHub account. Poor customer service is the biggest pet peeve to DoNotPay. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. How long do StubHub refunds take? - AdvertisingRow.com If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. DoNotPay records the details of your purchase to boost your chances of winning the refund. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Still learning the basics of personal finance? StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Lets dive into it right away. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e How do I contact StubHub support? - KnowledgeBurrow.com How do I contact StubHub for a refund? How can I email stubhub to refund tickets for a cencelled event. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Marrali just wants her money back, and she's not the only one. If you feel like StubHub cheated you, you could take action against them. Postponed events may not be eligible for refunds. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec 1.866.788.2482. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. She came back and said I'm refunding your money butand then starts fighting with me again. Yes We just sent you a welcome email. Enjoy!Make sure we land in your inbox, not your spam folder. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Refunding tickets to a cancelled event - stubhub.community StubHub sellers set the price of their tickets. North Carolina How to reach a live person: Speak "customer service" at first prompt. Get immediate StubHub support from HelpOwl.com. Illinois United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina If you purchased on a registered account, your credit is available within your StubHub Wallet. Covid 31 Refunds 41 StubHub 211. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. All Rights Reserved. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Copyright 2020 Scripps Media, Inc. All rights reserved. Who do I contact? No problem. A few days later I'm only paid out for 1 set of tickets. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. How do we request the refund? 1.866.788.2482. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Supervisor " would NOT SPEAK WITH ME. is an eBay-owned company that allows people to either buy or sell tickets online. Your online site is a disaster, It does not work to apply a credit. Are You Having Trouble Getting in Touch With StubHub? "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Buy sports, concert and theatre tickets on StubHub! Ticket buyers and sellers say StubHub owes them after widespread event What Is Public Liability Insurance For A Wedding? The company has a policy that protects buyers and demands ticket sellers to return money in some instances. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Help us improve this article with your feedback. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Customerscomplained to the media andfiled lawsuits. Lots 81-82 Street C Contact us United States and Canada. Check out the table below to see the best alternatives to StubHub. 2023 www.cincinnati.com. See detailed StubHub customer service rankings, employee comments and much more from our sister site. This happens when tickets are reprinted, but they are usually still valid. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. https://money.com/stubhub-refunds-covid-19-cancellation/. Find contact information here. From everything weve seen, the StubHub customer support is quite thin, to say the least. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. It is taking Stubhub about 120 days to process refunds. The cash refund will be issued by May 31, 2021 and will. We are changing the way you register and sign-in to the StubHub Community. How Do I Contact StubHub For Refund? | Insurance Guide Make sure your email address is spelled correctly. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Personal Loans can provide financial relief during an emergency. Ticketmaster will be the only place selling VIP Tickets though. To reach customer support call 1-866-788-2482 Find contact information here. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. on 2/28 at 3:05PM StubHub to refund canceled events after pandemic complaints On March 7th, StubHub emailed Marrali a copt of its refund policy. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 The company prides itself on being a Fan-to-Fan service. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. It's a code that starts with SH followed by some numbers. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Otherwise you will receive a voucher for 120% of your purchase price. this link is to an external site that may or may not meet accessibility guidelines. How do I complain to StubHub? ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Support : StubHub Perhaps Its Time to Switch to Something Other Than StubHub. How to Get a Refund for All Your Tickets - Vulture I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. I had to ask for a manager. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. I saved to buy expensive tickets as a gift for my wife and now we cant go. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. All rights reserved. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. This number works. There Application crashes. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Sit back and relax while we do the work. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. This material may not be published, broadcast, rewritten, or redistributed. What happens when an event is canceled? : StubHub Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. / What happens when an event is canceled. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Offers may be subject to change without notice. You never know when you might find yourself financially strapped - the good news is you have options. New York We'll do our best to get back to you in the next 24 hours. StubHub - Buy & Sell Concert, Sport & Theatre Tickets . Reply anytime to let us know how we can improve. What a horrible service! If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Learn more about how we make money. Enter your gift card PIN in the PIN field when prompted. Since its inception 22 years ago, StubHub has grown to 800 employees. Email: This information has not been added. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Louisiana Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. All you need to do is follow these short steps below: Voil! StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. Keep in mind that you may not be refunded in money. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Whats The Difference Between Class 2 And Class 3 NI Contributions? Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Maryland: It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. I was refused to talk with a supervisor , I had 4 tickets listed. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. If you feel like StubHub cheated you, you could take action against them. Have an idea for StubHub? A million dollar company can not compensate a loyal customer a few hundred bucks. Depending on where you live and how you got the tickets, you may be due a cash refund. Danielle is the author of this solution article. I think I'm golden and I made my sale. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. How do I contact StubHub customer service? - KnowledgeBurrow.com Open a new browser and try logging in again. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. The clause is designed to protect both buyers and sellers. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Absolutely, you can list these tickets for sale on our site ! As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Solved: Refunds - StubHub Community If you have already been paid, we'll charge your credit card on file to recover the payment. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I would like cash refund too. If I did I woulda dropped my price or took my friend to the game. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. This watermark prevents others from copying them. Interactive chat If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . For customer support people can visit their help topics to search for answers to questions or browse popular topics. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. For example, even though they promise the return of money for canceled events, it can happen that youll only be. I had a fraudulent charge on my credit card account from Match.com. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. No. They may sell them for more or less than face value. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt.