The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. Patient Portal is a communication service offered as a convenience to our patients. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Relieve your team of administrative work and let us complete it more quickly and accurately. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). What do I need to access the Patient Portal? Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. We typically use or share your health information in the following ways. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Who Can Access the Patient Portal. Indicate your contact preferences for different types of notifications. What if I'm unable to access the Patient Portal? Click the desired form. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. If you are experiencing a medical emergency, call 911. The Patient Portal is an online service that provides patients secure access to their health information. You can ask us to correct health information about you that you think is incorrect or incomplete. We are required by law to maintain the privacy and security of your protected health information. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. athenahealth is your provider's trusted billing partner for secure online payment. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. Freely exchange data and have it curated for direct integration into your workflows. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. How do I view messages and/or responses from my provider? Patient Portal - Athenahealth Select the message type from the dropdown options based on the topic of your question. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Enter the answer to your security question. athenahealth is unable to respond to general support inquiries sent to this email address. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. | athenahealth Just find your QuickPay Code on your billing statement and you're ready to go. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. We are required by law to maintain the privacy and security of your protected health information. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Collect more of what youre owed faster with services that support billing efficiency. Get expert help improving clinical and administrative workflows and your organizations overall performance. This website and Patient Portal contain links to websites operated by other parties. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. For questions on those practices, please consult your healthcare provider/institution. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. The Practice Entities have no control over the security or privacy practices of these external websites. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. After you verify your identity, the Patient Portal home will open. Drive better RCM outcomes by gamifying your revenue cycle processes. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Click on the back arrow to return to the Patient Portal. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. You understand that Patient Portal provides you with online access to some clinical information about you. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. For questions on those practices, please consult your healthcare provider/institution. The Portal does not respond to web browsers' Do Not Track signals. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. If you don't agree, don't use the Patient Portal. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. The production team will review submissions but will not be contacting patients to follow up at this time. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. Please. We will say "yes" to all reasonable requests. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We can share health information about you with organ procurement organizations. After confirming this, try again after waiting for a few minutes. Can I access appointments, messages, and/or test results for family members or others I may be caring for? Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. We typically use or share your health information in the following ways. Does the athenaPatient app have all the same functionality as my providers Patient Portal? . We have to meet many conditions in the law before we can share your information for these purposes. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. Save time and boost clinical efficiency with our fully integrated, hands-free products. It is your responsibility to monitor these messages. If you selected a security question when you set up your security option, the following page will appear: 1. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. A convenient and secure way to deliver virtual care to your patients. You can ask us not to use or share certain health information for treatment, payment, or our operations. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Select your provider, office location, and your preferred time of day and days of week. For technical issues with this website during normal business hours, please contact our office. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. You will be notified if your Patient Portal service is discontinued. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. We must follow the duties and privacy practices described in this notice and give you a copy of it. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. To view the details of any test result, press the card of the result you want to view. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. The Portal is not intended for use by anyone outside of the United States. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. You can complain if you feel we have violated your rights by contacting us using the information on page 1. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Select your provider, office location, and your preferred time of day and days of week. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. How do I manage my saved credit and debit cards? How do we typically use or share your health information? We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. Click the desired form. We will make sure the person has this authority and can act for you before we take any action. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We may contact you for fundraising efforts, but you can tell us not to contact you again. Athenahealth - Patient Portal You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Below you will find answers to commonly asked questions concerning the website. We only get paid when you do, so you know your success is our top priority. QuickPay Portal by athenahealth usually in ways that contribute to the public good, such as public health and research. It is your responsibility to monitor these messages. Example: We use health information about you to manage your treatment and services. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. If youve set up text messaging as your security option, the following message will appear: 2. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. You can ask us to correct health information about you that you think is incorrect or incomplete. Feel prepared from day one with personalized assistance and live support. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Dial 911 in the case of a medical emergency. You have the ability to accept or decline cookies. Ask us how to do this. Your use of the Portal after we make changes is deemed to be acceptance of those changes. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. We are not required to agree to your request, and we may say "no" if it would affect your care. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. Navigate to the Profile screen by clicking Profile in the bottom navigation bar. Get support that reworks claim denials and recovers payments for you. You can ask us not to use or share certain health information for treatment, payment, or our operations. Example: We give information about you to your health insurance plan so it will pay for your services. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. You have the ability to accept or decline cookies. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. However, we are working on adding more features to the app soon. Tools and resources that support building apps and the interfaces to support them. Where did they go? This will bring up a detailed view of the results. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. . The patient portal now exists in Spanish. . The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. How do I edit how my contact preferences for different types of notifications? Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Why can't I delete my sent and archived messages? The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. It looks like you are using an outdated version of your internet browser. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). powered by. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. We will provide a copy or a summary of your health information, usually within 30 days of your request. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. We can use and share your health information to run our practice, improve your care, and contact you when necessary. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. When you receive the security code on your phone, enter it in the space provided and click. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Innovating healthcare. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. How do I register for the Patient Portal? QuickPay Portal by athenahealth When an appointment is available for check in, you will see a button next to it labeled. Select an available appointment from the calendar. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. How soon can I expect a response from my provider? We are allowed or required to share your information in other ways . We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. It is not intended to provide medical advice. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. that you are authorized to address the patient's billing matters. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Please. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. We may charge a reasonable, cost-based fee. You are using an outdated browser that is not supported on the Patient Portal. Ask us how to do this. This information may include: your. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. Follow the prompts and schedule your appointment. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. Registered Patients; Doctors etc. Benefits of the Patient . We were unable to save your data. Example: A doctor treating you for an injury asks another doctor about your overall health condition. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. You cannot permanently delete sent or archived messages. Here, you will see a list of all the Patient Portals you have access to. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. Make a quick and easy payment online using the QuickPay Portal. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. When you click the. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Here are answers to some frequently asked questions to help you get started. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request.