It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Stay sure have been helpful so far. Please check with your phone provider if you are unsure about how much a call will cost. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. #wsite-content h2.wsite-product-title {} There was a slight downside of having to wait for about 10 minutes. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Anonymous Employee in Northampton, England, I applied online. Contact us about your Expat Policy | Staysure Expat Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. If you need to cancel your policy please click here. Then like us on Facebook and follow us on Twitter. Simply go to the My Insurance section and choose which policy youd like to email to yourself. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Was put on a call back BUT this never happened. Staysure Remote Customer Service Representative Salaries in We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. This took 9 months to claim back!!! (But perhaps that was because I wanted to spend money!). a:link, a:hover, Staysure Customer Service Reviews | Glassdoor Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. left: 0 !important; My dads body was left in the hotel room for over 24 hours. Thanks for your feedback. font-family: "Open Sans" !important; - Calling from within the UK: 0333 014 4512 This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Thank you for your feedback. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Warm regards,Siobhan. A company who has to bang on about diversity isnt a diverse company. document.documentElement.initCustomerAccountsModels++ TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. The process took 1 week. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. As I was desperate I bought it. Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. We are remunerated by commission for the arrangement, service and renewal of Resolver is a totally free service that you can use to complain effectively. } Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. You can see if your question is answered in our FAQs below or you can contact us today. Customer Service Representative interview process at Staysure. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. All rights reserved. If youd prefer to speak to a member of the team on, please call us on: Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. - Monday - Friday: 8.30am - 8pm Quick and efficient service, very knowledgeable of medical conditions.Thank you. com_currentSite = "952359298347476581"; Very friendly, knowledgeable and . Here are 8 tips for writing great reviews. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. Wishing you all the best for the future. The operator was very efficient, helpful and knew his business. Because of this we were able to answer medical questions with out being flustered and accepted the quote. Customer Services Manager, 2023 Resolver Consumer Online Limited. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} longer working hour, monotony work, short holidays. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); They are passionate about supporting new people into the business and we receive great feedback. You can email us at info@staysure.co.uk I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. .wsite-menu a {font-size:14px !important;} A very unfair company. Not everything they do makes sense. Warm regards,Ross, Information provided by various external sources. You never know if the training team/management are telling you the truth or lying to you. A good clear line, too, with no annoying background noise! ERGO Seguros de Viaje Have a fantastic holiday. USED to be a great place to work. your insurance policy. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. (Madrid), Espaa. I have not received my email confirmation, I didn't receive my documents in the post. Instead, theyre full of the info you need to get things sorted. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. Sunday 25 December: Closed .wsite-product .wsite-product-price a {} .mobile-nav .icon-caret svg { Have a fantastic holiday. I started at Staysure as a sales agent nearly 6 years ago. I had to do all the repatriation work with the help of the English embassy in Tenerife. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Lack of progression I would say but good vibes. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. Staysure Customer Service Interview Questions | Glassdoor Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Staysure Employee Reviews for Customer Service Representative - Indeed Here are 8 tips for writing great reviews. We were devastated as grandchildren had been couting the days down. staysure hung us out to dry. Dear Eric,Thank you for your 5 star review. I tried three times and received a message that there was something wrong but no explanation on what the problem was. How to make a complaint | Staysure Need help? Resolver can help you send your complaints to Staysure. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Have a fantastic holiday. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. PDF Terms of Business Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. If you need to cancel your policy please click here. Staysure take all feedback relating to our products and services seriously. It was my aunty and they told me its not compassionate. Thank you. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Having problems? }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"
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  • \n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, Were sorry that you did not enjoy your time with us and we wish you success in your future role. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. The support which is only a call away is fantastic. Find out how we combat fake reviews. Also I was told inaccurate information about my first request. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. policy. We also ensure all reviews are published without moderation. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews Working as a Customer Service Representative at Staysure: Employee We will do everything possible to ensure that you receive a high standard of service. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Didnt have to wait very long to be answered. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. I always use Staysure for holiday insurance. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Av. Opportunity to express yourself and share thoughts and ideas. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. initEvt.initEvent('customerAccountsModelsInitialized', true, false); Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Used chat and phone. Verify your email to use filters. Despicable service from dishonourable people. '', I was really impressed how EASY and QUICK to claim and get the money back. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 PDF Worth doing right Insurance Provider Know your worth dont let money make you settle in a job who doesnt care about you. Lack of direction from middle management and above. font-family: "Montserrat" !important; Chased and chased and chased to pay. Even though you can earn a lot with the bonus, the bonus system is unfair. I also contacted the help line and was sent a link to help me create an account but this still did not work. Resolver is free. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter.
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