While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. Please note, we reserve the right to strictly enforce the luggage allowance limitation. Please see the onboard sales consultant for full details. Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. 5.8 What is your limit of liability towards guests? force majeure as defined in section 5.10. If you book an Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. Any assistance or requirements that you have relating to accommodation, seating or services including medical assistance or a requirement to bring medical equipment must be advised to us, where known at time of booking. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. The from prices are calculated using the lowest stateroom category available and this pricing may not be available on all sail dates shown. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. Once your airline tickets have been issued, you must travel as per the itinerary in sequence as originally booked. So that we may assist as much as possible, you must tell us about the problem as soon as possible. Canceled Sailings, Cruise With Confidence & More - Celebrity Cruises Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. We reserve the right to vary minimum age limits without notice where local laws require or where we deem it desirable or necessary. Celebrity Select DiningSM (open seating) is now offered fleet wide offering guests flexibility with their evening dining. All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. Regrettably, flight delays do occasionally occur. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. Please note we do not guarantee travelling with guests will be confirmed on the same flight arrangements, although we endeavour to meet this special request. If we have to make a significant change or cancel, we will tell you as soon as possible. 3.2 What class of flight seat/ticket is booked? The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. Some guests may be aware that the baggage allowance is 20kg but may not be aware that they are allowed one bag only at 20kg. Beginning 4/1/2022 it reverts back to the 90 day window. If this holiday is in fact cheaper than the original one, we will refund the price difference. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). Whilst onboard our ships you may participate in recreational activities. NOTE: The only exception to this policy are curling irons and hair straighteners. Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. I just talked to a Captain's Club rep. Special care must be taken of such items. From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. At Celebrity Cruises, we pride ourselves on the quality of our staff. The payment schedule for groups is different from that of individuals. We logged on and an outstanding balance of 26pence was showing. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. Boarding times can vary by itinerary and by stateroom number, please check your e-docs. Cookies are used on this website. Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). The limit of our liability for death and personal injury for non - shipping incidents is limited to 400,000 SDRs (approximately 379,000). However, the FCC must be used for a new cruise by May 31, 2022, on any cruise onboard . . Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. Royal Caribbean pushes back final payment date and will allow kids to Effective today, August 4, 2021, Disney Cruise Line has added a temporary final payment extension to sailings with departure dates through January 31, 2022. If the value of the Future Cruise Credit covers the full deposit amount, no additional funds will be owed until the Final Payment due date, at which time any cruise fare balance and taxes/fees must be paid using another form of payment. make the full payment by the December 31, 2022 deadline. Celebrity Cruises Inc. and RCL Cruises Ltd are both members of ABTA with membership numbers Y4358 and L8357/Y3001 respectively. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. Such bookings will be treated as normal bookings subject to the above comments on special requests. By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or, The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or, An event or circumstances which we or the supplier of the services could not have foreseen or avoided even if taking all reasonable care; or, The act and/or omission(s) of any person(s) who at the time of the alleged act or omission was not acting lawfully and performing duties or services on our specific instructions, and/or within the course of either their employment or their engagement directly by us; or. Final Payment Due Date? - Celebrity Cruises - Cruise Critic Community It is a central source of information for Celebrity Cruises, which provides you with tools to market and sell cruises with ease and professionalism. Full and final payment is due 75 days prior to sailing. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. Posted August 3, 2010. In the event you wish to transfer your booking to another party, you must notify us in writing at least 7 days prior to the departure date. Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. Passengers should note that suppliers may not allow name changes and that the booking may need to be cancelled and rebooked. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. Posted December 31, 2018. We regret we must reserve the right to refuse to allow anyone to travel in accordance with applicable laws including, but not limited to, EU Regulation 1177/2010 and EU Regulation 1107/2006 which permits us to lawfully refuse a person to travel in order to meet safety requirements established by international, European Union or national law or those competent authorities, where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner or where such refusal is necessary in order for us to comply with applicable safety requirements, or for air travel, the size of the aircraft or its doors makes embarkation physically impossible. In such circumstances, you should seek compensation from the financial security arrangements (if any) that the travel organiser has made. For build your own package guests, apart from the services relating to shipboard services as set out above, what is included will be as per your selection only. If you book a cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Guests are allowed to bring aboard, on embarkation day only, 2 bottles (75cl) of wine or champagne for consumption within their stateroom. Any dispute between us, which cannot be settled by agreement, may be referred to the Association of British Travel Agents (ABTA) Arbitration scheme which can be used for disputes relating to alleged breaches of contract and/or negligence claims or the Association of British Travel Agents (ABTA) Conciliation Scheme which can be used specifically for disputes relating to personal injury and sickness, full details of both may be found at https://abta.com/holiday-help-and-complaints/abtas-adr-scheme. Common interest groups and immersion sailings. The contract between us is governed by English law. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim see sections 2.1, 2.3, 2.4 and 5.8 above. Deposit amount & final payment deadlines for Celebrity Cruises. https://www.celebritycruises.com/gb/privacy-policy. )Guest Drone Policy: 1. All Activity; Home ; Categories ; Cruise Lines "A - O" Celebrity Cruises ; Celebrity Web-Site - Final Payment Date - Glitch? Prices may change at any time, please either contact your travel agent or your Personal Cruise Specialist directly. Celebrity Cruises | Future Cruise Credit - RCI Cruise The information contained relating to shore excursions on our systems and documentation is correct to the best of our knowledge at the time of issue. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. . Deadlines for cruise deposits, payments & refunds (cheat sheet) . If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at https://www.celebritycruises.com/gb in advance of their sailing. . Restrictions apply and this policy is subject to change without notice. Any liability, including environmental damage from drone usage is the guests responsibility. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. Please review the Guest Conduct Policy at https://www.celebritycruises.com/gb/terms-and-conditions or contact your local booking office for further details in advance of travel. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . Please note, the above options are not available where any change made is a minor one. You must check the price of your chosen holiday at the time of booking. In certain limited circumstances, we are entitled to refuse your request. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). If you choose not to contact your Airline in advance of travel then we would recommend that you check-in early for your flight, as flights are often full and your choice of seats may not be available. The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. Authorities as well as applicable national authorities in other countries where you are travelling in advance of the date of any flight booking. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. All Rights Reserved. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you, or where the services or facilities are not advertised in our brochure or on the website, and we have not agreed to arrange them. Completing this information will significantly speed up the process for you and will avoid any possible delays and queues on the ship. Note: Kosher meals are pre-packed and are only available for dinner in the Main Dining Room. final payment due date change - Celebrity Cruises - Cruise Critic Community Regrettably we/the airline cannot guarantee your request. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately. In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. Effective Mar 2 2023: Changes to Non-Refundable Deposit Policy A. The request/ information can either be emailed to specialistservicesuk@celebritycruises.com Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. Unless otherwise agreed, the price does not include non-UK departure taxes or airport improvement tax (on some itineraries this will have to be paid locally); shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, etc. This includes any disappointment, distress, inconvenience or effect on any other arrangements. How far out if final payment due? To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Behaviour Policies which are available on board. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. That apparently came out in September of 2021. Therefore, all bookings will benefit from all EU rights applying to packages pursuant to the applicable law in force at the time of booking. ); hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel and medical insurance cover; anything else which is not specifically mentioned as being included in the price. Does everyone booked on the Galaxy on Thanksgiving Day have the same final payment date? Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. The current Celebrity Cruises brochure contains all available standard cruise only and fly cruise packages as of this date and replaces all previous editions whilst the website https://www.celebritycruises.com/gb always contains the most up to date cruise only and fly cruise products available. You are also strongly advised to take out appropriate and adequate insurance to protect such items. The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. In the event that our authorised travel agent becomes insolvent after we have issued our confirmation invoice, then all monies you have paid to that travel agent for that cruise only holiday are protected by our ABTA membership. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to scheduled air services being withdrawn or changed or being unavailable). We booked an upcoming cruise over a year ago - on our invoice final payment is due July 25now Celebrity is telling me it is due in 2 days or it MAY be cancelled. Please note if you are sailing on a transatlantic cruise and you have booked a fly cruise package, that your luggage allowance will be limited to the lower allowance, specified by the airline. Please note that items left behind may be destroyed. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Ships' Registry: Malta and Ecuador. PDF Questions & Answers for Our Travel Agent Partners Regarding the Royal Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. See also sections 4.3, 5.2 and 5.6 below. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. The travel organisers own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). I advised that he actually pay no later than due date and that I always pay a few days sooner. Different countries may have different rules. 4.3 What about Special Services/Requirements? We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, the ship operator, other supplier, credit/debit card company or bank). My brother-in-law was told by a Celebrity customer service rep, that he would be able to make final payment 3 days after the due date because there is a grace period. Very rarely, we may be forced by force majeure (see section 5.10 below) to change or terminate your holiday after departure but before the scheduled end of your time away. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. Information on health requirements is also contained in the UK Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices, and on the UK Government website at www.gov.uk/foreign-travel-advice. 5.12 What other conditions apply to my holiday. Please note that passengers embark, travel in and disembark tenders at their own risk. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. For European holidays you need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost If you have an EHIC card, it will enable you to receive medical assistance in an EU country but is not an alternative to adequate travel insurance which we strongly recommend you obtain as soon as you make a booking. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions. However, we will use only names and contact details for marketing purposes. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. Celebrity Cruises, AquaClass, Celebrity Select Dining, Celebrity Escapes, CelebrityLife, Apex, Constellation, Eclipse, Edge, Equinox, Flora, Hot Glass Show, iLounge, Infinity, Millennium, Michaels Club, Qsine, Reflection, SeaPass, Silhouette, Solstice, Summit, Xpedition are trade/service/registered marks of Celebrity Cruises Inc.Ships registered in Malta and Ecuador.
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