If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. 0800 352 266. E2E development and execution of direct marketing strategies . If you change your country of residence from Australia, your AirpointsDollars balance will be converted. Prices are per person, child discounts do not apply. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. Thank you for your patience. Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. You can also use AirpointsDollars to buy seats from many of our Star Alliance Partners. This should also be the same name that's on your current passport. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. In the air, you can earn AirpointsDollars on many AirNewZealand and Star Alliance flights. You can use the same username and password to login to grabaseat. There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. A secure website starts with https instead of http, for example https://www.airnewzealand.co.nz. Our lowest fares sell out quickly and may not be available on all flights or days. Your details will all be filled in for you. .content .usp-content .price-currency { identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). How can I update my personal information and contact details for Airpoints? No, AirpointsDollars may not be exchanged for cash. Status Points add up to make you eligible for Silver, Gold or Elite tier status. } Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. Along with AirpointsDollars, you earn Status Points that let you move up the membership tiers. You can head to the sign-in page and click 'Forgot your password' torequest a password reset. Yes they are. The airline says more than 2,000 flights are booked everyday utilizing Airpoints a number which at first glance is surprisingly large given the size of the carrier and program's reputation for not being very rewarding. Sorry, these alerts are only for customers living in New Zealand. What Are Air New Zealand Status Points? How to Earn More - Finder NZ Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. I've lost my Airpoints card, or it's been stolen. For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. Here's a simple guide to get back on course and make the most of your rewards. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Watching your AirpointsDollars and Status Points add up is easy with your online account. Your status will be granted until the first anniversary of your account opening or earlier, if you qualify for a higher status wit h y our selected Frequent Flyer Program by any means. . AirNewZealand lounge passes are not available for purchase. Airpoints number, username, or email address. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. It also generates unique and strong passwords for your use. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. } We'll then ask you a challenge question to verify your identity. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. Inflight Wi-Fi. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. Additional phone numbers. height: 40px; The name on your Airpoints or Koru account must always match the name on your current passport. align-items: center; The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. Your account will not be locked instantly, but you may not be able to complete transactions. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. See the Airpoints terms and conditionsfor full programme details. What should I do? ANZ revamps Airpoints credit card reward earn - TravelTalk NZ https://ib.airnewzealandcreditcard.co.nz/login. Your card will be suspended, so it can't be used for purchases. } Just ask "What is my credit balance?" Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. Our team are happy to help with your Airpoints questions, so please get in touch. Air New Zealand Help & Customer Support | Get Help Profile Update | Air New Zealand @media only screen and (max-width: 479px) { Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. You can unsubscribe at any time. Can I use AirNewZealand credit at the Airpoints Store? You should also make sure if your contact information changes in the future that you update this on your account as soon as possible. Simply click on the "sign in" button on. This varies week to week, but there are often several thousand seats available. Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. It's easy to change your personal information. You can also purchase a Star Alliance upgrade using AirpointsDollars. We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. Seats are not held during the booking process, unless you are registered and logged in, so while you were only part way through your booking other people would have completed theirs and the seat(s) you selected sold out. If you have your Airpoints number and password. And there's plenty of more ways he can help. TTY users phone 133 677 then ask for1800 132 476. .content.header-bottom { Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. The American Express Gold Rewards Card sales presentation can be a very "hard. No. Air NZ - Apps on Google Play You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). The Ultimate Guide to Air New Zealand Airpoints - Point Hacks If your Airpoints member name and your travel name don't match, we need to know you 'are you' before we award your AirpointsDollars, so in that case you'll need to email us with copies of: If you update your Airpoints and Koru name details, the process will all be automatic as your details will match. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. Air New Zealand is expanding its digital travel retail experience with a new Expedia partnership, giving customers streamlined access to Expedia's unrivalled selection of hotels at discounted rates when they book their flight and room together on the airline's website. height: 42px; Still got questions? Will my account be locked if I enter an incorrect passcode? On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. You can also complete a MEDA form, or find out more about flying with a medical condition. You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. To reset your password, submit your username or your email address below. You won't need to fill in all your details again. HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. Airpoints help. You can earn AirpointsDollars in the air and on the ground. You must always gift a whole reward. There are a few reasons you might not be getting them. Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. sign up to receive grabaseat email alerts. How to get a gold status match with Qantas, Air New Zealand Understanding your online account. .mobile-hide { No, AirpointsDollars can only be earned, not purchased. Avisworld.com is a Car Rentals website . If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. Onboard your flight. The Airpoints credit cards are issued by Kiwibank Limited . Simply enter your Airpoints number when you book a flight or with one of our travel partners. Pro-tip: For the best Oscar experience,sign in to the website first. Is it possible to have a joint Airpoints account? Islands. clear: both; Supplementary cardholder also means joint or additional cardholder. Your password or passphrase should not contain yourAirpoints number, username, or email address. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. Missed out on AirpointsDollars? How do I complete the email and mobile verification process?
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