stubhub refund lawsuit stubhub refund lawsuit

The Court has not decided who is right. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Get the latest news on COVID-19 delivered to you. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Home | StubHub Settlement This putative lawsuit is related to a multi-state investigation that StubHub settled. You will not receive a Settlement award under the Settlement. This is a major change for the ticketing industry. Wisconsin residents could get ticket refunds after StubHub settlement StubHub's Changing Refund Policy Under Fire - NBC Boston Then he retracted, saying that there doesn't seem to be any tickets left for the game. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. I found out they listed under a wrong account. 1:00. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). The MDL transfer order can be found here. I am disputing through PayPal. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. If a show is canceled, with no new date, then they will. However, you've agreed to the terms and conditions of Stubhubs sale policy. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. I purchased tickets via StubHub for a concert 3 months in advance. The Hollywood Reporter is a part of Penske Media Corporation. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Unsubscribe at any time. This browser does not support PDFs. It is possible to request a refund on a purchased StubHub ticket manually. Fan rewards: Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. Add me I had cancelled tickets in Arizona last year. Required fields are marked *. Unfortunately, the seller never came through with the e-mail transfer. At the time of this writing, nothing has been proven in court. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Be the first one to find this review helpful. Required fields are marked *. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. ADD ME PLEASE! StubHub Shuffles Legal Group Amid Listing Talk, Litigation (1) It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Let us know in the comments! StubHub to refund canceled events after pandemic complaints - USA TODAY document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. StubHub has stated that they will provide no comment on pending litigation. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. There is a chance that StubHub will settle the case in the future. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. With the complete shutdown of large gatherings, countless businesses are being impacted. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . Matthew McMillan Settlement The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . For more information about reviews on ConsumerAffairs.com please visit our StubHub to Dismiss StubHub Lawsuit - Lawyer Rule In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Never got my refund, asked for compensation and never anything. StubHub is a scam and a fraud. drug injury lawsuits and product liability lawsuits. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. Same seats wrong game. I patiently called Stubhub over multiple phone calls and followed all of their instructions. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. This time Stubhub claims they sold tickets and sent me email to transfer tickets. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. He has prosecuted a variety of consumer protection and complex employment cases. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. They sell you things they don't actually own and if there's an error, too bad for you. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. CEO Baker is just another crook collecting money he never earned. status of any class action settlement claim. Singh says the reasoning is the financial impact from coronavirus. She told me this escalation process would take 3-5 business days. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Come to find I was charged $300 from my bank account. StubHub has my $253 for tickets I sold. AG Racine Announces Settlement With StubHub Over - Washington, D.C. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Please add me I have communication and documentation to prove stub hub is just keeping my money. The company has yet to comment on the lawsuit. The Court in charge of this case still has to decide whether to approve the Settlement. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Through this action, we hope to provide people some small bit of relief during this uncertain time.. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. I deleted my account. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. No resolution and I got no tickets. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. Ive been trying to get my money back for 2.5 years with no luck! Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. 12/29/2022. settlement administrator or your attorney for any updates regarding Want a refund for a canceled concert? Good luck - Local Business News McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. StubHub sued over COVID-19 change to its FanProtect guarantee scheme In April, when the suit was filed, MLB had . To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. StubHub stopped guaranteeing cash refunds. The users allege breach of contract and violations of various California consumer protection statutes. Mobile app: The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. The case is based on an NHL game that was canceled because of a strike. I was a part of this fiascoplease add me. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. Looking for a class action lawsuit in Nebraska. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Call 1-866-788-2482 to speak to a customer service representative from StubHub. I still have tickets for myself for that Gabriel Iglesias show. All Rights Reserved. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. This field is for validation purposes and should be left unchanged. Our content is intended to be used for general information purposes only. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote.